Yankees, Major League Baseball dissed fans in Monday rain delay

Here is a tale about customer support and communications, with a lesson I believed used to be glaring, however it sounds as if now not.

Rain threatened however used to be now not but falling in the Bronx earlier than the 7:07 p.m. scheduled first pitch of New York Yankees and Cleveland Guardians Game 5 department championship collection sport Monday evening.  

The winner would advance to the league championship collection towards the Houston Astros. The loser would move house for the wintry weather.

At 6:20 p.m., the Yankees tweeted, “Tonight’s ALDS Game 5 game will begin in a delay. The forecast will be reassessed at 7:00 p.m.(ET) and we will provide updates as available.”  One minute later, Major League Baseball issued the an identical tweet.

The subsequent replace used to be greater than 3 hours later, at 9:36 p.m., when the MLB communications place of work tweeted, and the Yankees retweeted: “Due to the extended inclement weather conditions tonight, tonight’s ALDS Game 5 has been postponed and rescheduled for 4:07 p.m. (ET) tomorrow.”

Seconds later an indignant fan commented, “Communications,” with two giggling emojis. 

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